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Our Customer Service

Contacting Us

Need more help? If you have a problem requiring prompt attention, you can reach us via e-mail, or telephone.


Telephone: 1-800-245-5772

Monday-Friday: 9 am to 5 pm (EST)

Order pickup

If you choose to pick up your order instead of having it shipped, you can do so at:

5103 Old William PA Hwy 
Export , PA 15632
4824 Hendron Avenue 
Groveport , OH 43125

Mon-Fri: 9 am to 5 pm

Can I order offline?

Phone ordering

If you would prefer to place your order offline, Gateway Fasteners offers phone ordering.
Call us Toll Free at: 1-800-245-5772
Hours are:
Monday - Friday 9 am to 5 pm (EST)

Privacy Policy

Gateway Fasteners respects the privacy of its users. It is our promise that:
  • No personal information is collected unless you specifically give it to us.
  • We never engage in the selling of our customer list.
  • We only send information to customers who specifically request it.

Is there a minimum order?

No, as a service to our customers Gateway Fasteners has a policy of no minimum order and no minimum quantity.

Are discounts available?

Yes, Gateway Fasteners offers discounts on full boxes and bulk quantities, as indicated on the website. Call us during business hours and we to talk about further discounts.

What payment options are available?

Credit Card

We accept:

  • Visa
  • Master Card
  • American Express
  • Discover Card


Gateway Fasteners now accepts paypal for orders placed online.

Is shopping secure?


Shopping at Gateway Fasteners is safe and secure. All orders are placed on Paypal's secure site.


Gateway Fasteners has a strict privacy policy. We do not sell, share, or disclose customer information except as necessary to fill your order. For more information, see our privacy policy.

How do I check, modify, cancel, or track my order?

Checking an Order

Confirming Your Order

We want to make sure you order the correct items. Therefore we provide you with three opportunities to check your order.

  • When you go to the checkout your cart will be displayed.
  • Just before your card is charged your entire order will again be displayed for verification along with all costs.
  • Within a half hour of placing your order, an email will be sent to you with a complete summary of your order including the costs.

Checking Shipping Status

When your order is shipped you will be sent an e-mail to let you know the order is on its way. If for any reason you do not receive this e-mail please feel free to call us toll free at 1-800-245-5772 to check on your order.

In addition, if you have created a Gateway Fasteners account, you can log into your account at any time to view the status of your order(s).

Modifying an Order

Before Checkout

See Editing your cart in How To Shop.

After the Order Has Been Placed

If you need to make a change to your order you can e-mail us at or call us toll free at 1-800-245-5772

Canceling an Order

If you need to cancel your order please e-mail us at or call us toll free at

Tracking an Order
If you provided a valid e-mail address when you were checking out you will receive a UPS tracking number when your order ships. At that point you may go to the UPS web site, choose "tracking", then enter your tracking number in the field provided.

If you have created a Gateway Fasteners account, you can log into your account at any time to view tracking numbers for your current and past orders.

NOTE: Your tracking results may not be available for up to 24hrs.

How Do I Return an Item?

All returns are handled through email and/or phone.